Terms and Conditions
 
Bookings
 

When making a reservation the booking form must be completed and signed. The person signing should be the group's leader. He or she must be over 21 and authorised by all members of the group who are listed on the booking form, to accept the booking conditions on their behalf. All communication will be made with the leader of the group, who should duly pass on to the other group members any relevant information. Upon receipt of the completed booking form, confirmation of the booking will be sent to you in writing, please check carefully to ensure it is correct, if not please inform us immediately. Our home is booked solely for the use of those persons named on the booking form unless agreed in writing with us. Once we have sent confirmation to you, we have a binding contract.

Any email, enquiry form or telephone booking will be provisional and held for seven days, pending receipt of the booking form and deposit. The balance of the rental fee is payable no later than 10 weeks prior to departure. Written confirmation of your booking and all receipts will be sent as soon as possible.

Payment Terms 

A deposit of 100 per week is required at time of booking. In addition a security deposit of 150.00 to be paid at the time of your booking in the form of a cheque. This will be refunded to you by recorded delivery (or destroyed at your request) if no damages are reported after a full management check after your departure.

Insurance 

It is the hirer's responsibility to take out appropriate insurance to cover all aspects of the trip and to assure passports, visa's and other documents are in order.
We accept no responsibility if cancellation becomes necessary due to war or threat of war, riot, terrorist act, natural disaster or adverse weather conditions or any other matter out of our control or for closure or cancellation of any flights.

Occupancy

Maximum capacity is 11 persons. The renters must treat the property, it's furniture, fittings, utensils and other facilities with respect. Any loss or damage must be reported immediately to the Management Company. The group's leader is responsible for paying for losses, damage or breakages. The owners reserve the right to withhold any funds from the security deposit to pay for any loss or damage caused to the property or its contents by any member of the group.
Pets and animals are expressly forbidden from our villa. 
The villa is available for occupancy from 4pm on the day of arrival and must be vacated by 10.00am on date of departure.
An adult must accompany persons under the age of 18.
We will not be liable for any loss or injury resulting from the use of the property and pool

Smoking

There is a no smoking policy inside the villa and garage, but guests may smoke around the pool and gardens.

Swimming Pool

Additional pool heating can be requested at time of booking or direct with our management company upon arrival for a minimum of 4 days. Please understand that it is not possible to guarantee the temperature of the pool, which to some degree is dependant upon the local weather. There is a pool blanket that will help to keep the pool temperature higher.

Charcoal BBQ's

The department of business and professional regulations (DBPR) have outlawed the use of charcoal BBQ's which are not external to the property and pool screen as part of the requirements for state licensing. This is due to the fire departments concern that flammable liquids are being left lying around in rental properties. Anyone found to be using a charcoal BBQ on the property or within the pool screen, will forfeit their security deposit without exception.

Cancellation - By You

If any member of your group needs to cancel the booking we would ask that we be informed immediately in writing or email, duly countersigned by the group leader. Cancellation will be effective from the date it is received by us. Cancellations are subject to charges detailed below as a percentage of the total amount due dependent on the time you cancel.
Cancellation notice given
More than 4 weeks prior to arrival......deposit only
4 weeks or less to arrival.............100%of rental value
Note: For most reasons beyond your control cancellation will be covered by your travel insurance. But cancellation due to financial reasons or no longer wishing to travel is unlikely to be included in your travel insurance.

Cancellation - By Us
In the unlikely event that due to circumstances beyond our control, we need to make changes to or cancel your booking, we will inform you as soon as possible. We reserve the right to cancel any bookings at any time, and will only be held liable to refund Monies already paid by you the client. (Including the 150 security deposit) Monies already paid by you the client only if alternative accommodation cannot be found. 

Management

A local professional management company maintains the villa. They are responsible for the very high standards of cleanliness and care of the villa, pool and garden areas. They can be contacted at any time to help make your holiday problem free.

Complaints or Dissatisfaction

Things do occasionally go wrong, and we promise you we will make our best efforts to rectify faults to your satisfaction. Please inform our local management company quickly to allow them to get the problem rectified as soon as possible. If you are not satisfied with the solution please let us know in writing (or email). We will not accept liability for any dissatisfaction or other complaints not reported to our local manager during your stay.

Booking Confirmation

Booking is confirmed once initial deposit has been received and accepted.

 



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